Privacy

Compass is powerful tool for understanding how your team communicates. To provide these insights, we analyze the message data from your Slack workspace. We recognize that teams often use Slack to discuss and share highly sensitive material. Because of this, we never store your messages or read file attachments.

Instead, we analyze your messages on the fly (extracting information like @mentions, sentiment, channel, and other metadata) and then discard the message content once finished.

By default, Compass is only enabled for public channels in your Slack workspace. This means we don't read any content from direct messages or private channels until you enable it by turning on Private Message Insights.

The following events will trigger Compass to analyze message content:

Compass Is Installed

When you install Compass we fetch the message history from each of your public channels.

Private Message Insights Are Enabled

When you enable Private Message Insights we prompt each team member for permission to access their direct messages and private channels.

A Message Is Sent

After initial backfetching, Compass analyzes each message as it is sent for those channels we have access to (all public channels and any DMs or private channels we have permission to access).


We also store a small amount of profile information for each person and channel within your workspace. We use these profiles to build the interactive network view of your team.

User Profile

For each person in your Slack team, we store the following fields.

  • Slack Name
  • Real Name
  • Time Zone
  • Email address
  • Avatar
  • Slack Status
For a complete reference, see Slack's API documentation for the users.info method.

Channel Profile

For each channel in your Slack team, we store the following fields.

  • Slack Name
  • Channel Creator
  • Members
  • Topic
  • Purpose
For a complete reference, see Slack's API documentation for the channels.info method.

Team Profile

We store the following fields for your team.

  • Name
  • Slack Domain
  • Email Domain
  • Slack Icon
For a complete reference, see Slack's API documentation for the team.info method.

These profiles contain descriptive data (like the team name and avatar) rather than sensitive data (like passwords or billing information). We update these resources automatically when Slack notifies us that they have been changed.

We wipe your team’s data whenever you uninstall the Compass addon from your workspace. We also have a deletion-on-demand policy that allows teams to request a full deletion of all their associated data.

We have a strict employee access and confidentiality policy that prevents our employees from accessing your data without prior consent.


Security

All communication between your browser and our servers and between our servers and Slack is encrypted over HTTPS. Our servers are hosted on an isolated Virtual Private Cloud within Amazon's battle tested AWS infrastructure. All data is encrypted at rest.